At Vanier, we believe the children and families we work with deserve the best possible services. We work hard to make sure the help we give is professional, and it is offered in a way that respects the rights and individual needs of each child and family we see. Please let us know if we have done something especially helpful.
We know there are times that a child, family or child, family, or member of the community may not be fully satisfied with our services. When this happens, we encourage you to let us know. We have a complaint procedure that you can use to let us know when there is a problem (ie. service complaint, violation of use of personal health information, client rights violation etc.). We will work with you to find a solution.
We encourage you to express your concerns. If you make a complaint, this will not affect the availability of services to you and your family.
Director of Clinical Services