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In crisis or looking for intake services? Call us anytime 519.433.0334

Feedback & Complaints

At Vanier, we believe the children and families we work with deserve the best possible services. We work hard to make sure the help we give is professional, and it is offered in a way that respects the rights and individual needs of each child and family we see. Please let us know if we have done something especially helpful.

We know there are times that a child, family or child, family, or member of the community may not be fully satisfied with our services. When this happens, we encourage you to let us know. We have a complaint procedure that you can use to let us know when there is a problem (ie. service complaint, violation of use of personal health information, client rights violation etc.). We will work with you to find a solution.

Complaints Policy

Politique de plaintes

We encourage you to express your concerns. If you make a complaint, this will not affect the availability of services to you and your family.

Kathryn Lambert
Director of Clinical Services

Kelly Simpson
Executive Director

Every Donation Helps Us Provide

  • Mental Health supports for children & families
  • Community based programs
  • Respite care for families
  • Extra-curricular activities for children in need
  • New equipment & renovations
Donate funds to Vanier Children’s Services

How to Contact Us

Address
871 Trafalgar Street
London ON
N5Z 1E6

Phone
519.433.3101

Crisis and Intake
519.433.0334

Fax
519.433.1302

Email
askvanier@vanier.com

Registered Charity Number
107653321RR0001